Refund policy

The company guarantees a 7-day refund at the client’s request (cryptocurrency payments are non-refundable). All our subnets are blocked in Turkmenistan, Russia and Iran; inaccessibility of our IP addresses in your region is not a sufficient reason for a refund.

Refunds are available for unused service periods only. The refund policies of the BlueVPS and the partners of the company submit to the following rules, terms, and conditions:

1. Refunds cannot be issued if a user has violated any terms and conditions of usage of the service or user agreements.
2. The refund for the Dedicated Server is available only in case of BlueVPS or its partners breaking or violating the terms, conditions, and user agreements. In this case, a refund request must be considered separately by a responsible support manager.
3. The company grants a 7-day money-back period that implies refunds for unused service periods only (except the services indicated before and installation fees). To request a full refund, a user must contact the Sales Department of BlueVPS through the ticket system, provide the refund reason and verify their identity.
4. The additional fees taken for assistance with the installation of the service are non-refundable.
5. All purchases made using any type of cryptocurrency are non-refundable.
6. BlueVPS issues refunds using the following payment methods:

• PayPal;
• Debit/Credit cards;

Note that a company does not bear responsibility for the possible transfer fees within the indicated money transfer services.

When a user places an order for any of the services represented and offered by BlueVPS or its partners, they accept these refund policies automatically. Please, feel free to contact our Support department if you have questions concerning refunds.